Allplan FAQS

Subscription is a form of contract whereby you subscribe for a certain period of time to access software and services.

Of course, you receive access to the software configuration that you have selected for the length of term purchased. You will also be entitled for the duration of this term to access Allplan Cloud services, which includes applicable products such as Bimplus by ALLPLAN, Allplan Share, Allplan Exchange and Allplan Workgroup Manager. Boost your BIM workflows to the next level with market leading product integrations, such as model checking with Solibri Inside, or the Autoconverter for integration with multiple structural analysis tools. You will also have access to our Technical Support teams and online training resources and new software versions are instantly available to you throughout the duration of your subscription term. 

Currently, you can subscribe monthly, yearly or for three years. All our subscriptions automatically renew based on the initially chosen subscription term. Should you wish to discontinue your subscription, you need to cancel your subscription contract under observance of the contractually agreed notice period. (1 month for a monthly subscription /3 months for a one-year or 3-year subscription term).

In our shop you can choose between different payment terms (one month, one year or three years) and between different payment methods, which may vary in different countries.(SEPA, credit card or Paypal)
However, regardless of which package you choose, the payment terms apply for the entire duration of the subscription.

The subscription continues until it is cancelled. Once cancelled you will automatically lose access to the software and services at the end of term.

Yes, we offer outright purchase of licenses, also described as perpetual licenses. These do not include access to new versions, or any services such as Allplan Cloud. With a perpetual license, you only get the version of the software at the time it was purchased (with bug-fixes for only one year after purchase).

The principal benefits of subscription contracts depend on the client but are mostly flexibility of approach – such that there is a low fee/cost based on your chosen subscription term. Also, the term of subscription is variable allowing greater choice, flexibility/commitment, or cost security. Finally, you always benefit from the latest software version and Allplan Cloud services during your subscription together with access to technical support expertise.

Once you have decided how long you wish to subscribe to receive a license, currently either monthly (via Allplan Shop only), yearly or for three years, you purchase your subscription. The terms of payment are in advance for the entire term of the subscription contract. Purchase can be done via the ALLPLAN shop, your ALLPLAN sales contact, or Authorized ALLPLAN Sales Partner.

There are a few ways to decide to choose Allplan. We offer a 14-day free trial of Allplan from all our websites. Following this, if you are still undecided, maybe you would prefer to take a monthly subscription prior to committing to a one- or three-year subscription term. If you are looking for flexibility, a low upfront cost/fee based on your term, with access to services including Technical Support, with the peace of mind of always having the latest software version for maximum productivity benefits, then subscription could be for you.

It is very easy to add more licenses at any time. Simply access our ALLPLAN Shop or contact your ALLPLAN sales contact, or ALLPLAN Authorised Sales Partner. We would be happy to arrange your additional subscription licence/s.

The cloud storage, included with Allplan Cloud (Allplan Share, Allplan Exchange and Bimplus by ALLPLAN), as part of your Allplan Subscription is 10GB. You can purchase 100GB of additional storage in the ALLPLAN Shop. 

Adding Allplan Cloud services, makes the most out of your data, while connecting Allplan desktop and cloud applications. Collaborate seamlessly with desktop/cloud integrated technology, such as model viewing/management with Bimplus by ALLPLAN, distributed workgroups with Allplan Workgroup Manager, efficient teamwork across network and company boundaries with Allplan Share as well as document distribution through Allplan Exchange.
Boost your BIM workflows to the next level with market leading product integrations, such as model checking with Solibri Inside, or the Autoconverter for integration with multiple structural analysis tools, and much more to come with further upcoming releases.

Allplan Cloud services also include a discount on latest visualization technology such as Lumion, Maxon (CINEMA 4D) and Twinmotion.

No. You can use Cloud services made available via subscription but of course have the choice not to use them.

Yes.

From 1. October 2023 Allplan Workgroup Manager, Allplan Share and Allplan Exchange will be made available with a new subscription only. Not anymore for new perpetual licenses.

Yes. Existing licenses will be able to continue to work with Allplan Workgroup Manager, Allplan Exchange and Allplan Share. From October 2026 Allplan Workgroup Manager, Allplan Exchange and Allplan Share will cease to exist as standalone products for perpetual licenses. This means from October 2026 new developments for Allplan Exchange, Allplan Workgroup Manager and Allplan Share technologies will only be available for Allplan Subscription licenses as Allplan Cloud services.

Bimplus is already included in a Subscription license and will continue to be available as a standalone product.

Your existing license for the software configuration you have will be converted to an Allplan Subscription license. This means, you will get full access to all Allplan Cloud Services (for more details on what is included, see below). You will still have access to our Technical Support teams and online training resources. New software versions are instantly available to you.

When you convert to Allplan Subscription, you lose access and rights to your perpetual license/s.

No. As you are an existing SSA/Serviceplus customer, you commit to a 12-months subscription contract, even though your Allplan Subscription renewal price is fixed for 2 years. All our Allplan Subscriptions automatically renew based on the initially chosen subscription term. Should you wish to discontinue your subscription, we need notice 3 months prior to the end of the subscription/contract term.

The subscription contract will be invoiced every 12 months (annually) before the start of the contract. The following payment terms can be selected: 14 days after invoicing for bank transfer, 30 days after invoicing for SEPA direct debit.

We convert your existing licenses to Allplan Subscription contract licenses. This means, you surrender your perpetual right of usage and receive a 12-months subscription contract with 2 years prize freeze, which is automatically renewed every 12 months (annually).

Yes, the existing usage rights and terms and conditions of your existing contracts and licenses will continue to apply. 

We have customers who decide to continue to work with old perpetual license products. However we strongly advise not to do so. The risks of using unsupported Software are high, i.e. security, stability, performance, data-compatibility etc. End of Life for software is common practice in the software industry and not an ALLPLAN specific action.

Please contact ALLPLAN or your local sales partner to make sure that your contracts will be switched at the same time.

Yes.

From 1. October 2023 Allplan Workgroup Manager, Allplan Share and Allplan Exchange will be made available with a new subscription only. Not anymore for new perpetual licenses.

Yes. Existing licenses will be able to continue to work with Allplan Workgroup Manager, Allplan Exchange and Allplan Share. From October 2026 Allplan Workgroup Manager, Allplan Exchange and Allplan Share will cease to exist as standalone products for perpetual licenses. This means from October 2026 new developments for Allplan Exchange, Allplan Workgroup Manager and Allplan Share technologies will only be available for Allplan Subscription licenses as Allplan Cloud services.

Collaboration stands as a crucial pillar for successful project delivery, whether within your team or spanning multiple stakeholders. Our core design principles center around enhancing efficiency in design-to-build workflows. You can be confident that the ability to collaborate seamlessly will persist, both locally and globally. Workgroup Manager will remain a standalone product with regular releases until 2026.

Throughout this period, we are committed to continuously refining our local area network (LAN) solution by integrating it with our authoring tools and existing collaboration offerings. This includes integration with Share, our wide area network (WAN) solution, Exchange, the recently upgraded plan distribution function, and Bimplus, our model management tool. Our overarching goal is to present you with a comprehensive solution that enables efficient collaboration across all your projects. This means granting appropriate individuals access to pertinent data, regardless of their location, all within a secure and high-performing workflow.

At ALLPLAN, your success remains our top priority. We are dedicated to actively engaging with customers like you to ensure that our consolidated solution, now named Allplan Cloud and included by default in all subscriptions, genuinely enhances design-to-build workflows for optimal efficiency.

Yes, but with the Allplan 2027 release in October 2026, new Allplan Workgroup Manager functionality will only be made available via Allplan Subscription.

No the conversion of existing licenses is not mandatory. However, new Allplan Workgroup Manager functionality will only be made available via Allplan Subscription from October 2026.

No, from October 2023 you can only purchase this functionality with an Allplan Subscription license that includes Allplan Cloud services.

Yes, you can continue to use your standalone perpetual Allplan Workgroup Manager licensed product. There will be new releases, available to Serviceplus clients, for the standalone perpetual Allplan Workgroup Manager product until the release of Allplan 2027 in October 2026. Thereafter, this final standalone perpetual Allplan Workgroup Manager release, will only be supported as per our standard end of service life terms until the Allplan 2030 release in October 2029.

Serviceplus clients can update their current perpetual Allplan and Allplan Workgroup Manager licensed products to the latest versions up until version Allplan 2026. However, from version Allplan 2027, all new Allplan Workgroup Manager functionality will only be available to Allplan Subscription licenses as part of Allplan Cloud services. You will be unable to use an updated perpetual version Allplan 2027 with an older standalone perpetual Workgroup Manager licensed product.

All new Allplan releases for perpetual licenses can be fully supported with hotfixes and services via Serviceplus for two years following initial release i.e., if you have Serviceplus and are using Allplan 2024 it can be fully supported until the Allplan 2026 release (End of Service Life). After this version, you are only entitled to support for license key recovery for Allplan 2024 for a further 3 years. All Allplan perpetual license products are End of Life +7 years after initial release. With an Allplan Subscription you have the ability to be always up-to-date with the latest Allplan version and to be continually supported throughought your subscription term.

This is the most powerful, efficient and currently most up to date major version of Allplan released defined as the far-left number before the first dash, i.e. Allplan 2024-x-x, Allplan 2025-x-x, thus Allplan 2024, Allplan 2025 etc. As of October 2023, this was major version release Allplan 2024. Every year a major version release of Allplan is launched. Next year this will be version Allplan 2025, scheduled to be released in October 2024. From October 2024, version Allplan 2025 will become the major version release. The duration of this step is one year.

This is the End of Sales (EOS) of the Allplan major version release. Whenever a new Allplan major version release is available the previous Allplan major version release becomes EOS according to this policy. This currently happens approximately one year after release of the last Allplan major version release. According to this policy this is a point in time, not a period of time.

This is the End of Service Life (EOSL) of the applicable Allplan major version release. End of Service Life means, that the only support services which can be rendered is a replacement license key according to this policy. Among other things, a product that has reached EOSL can’t access Allplan Cloud features anymore using an API call which is the integrated connection to and from Allplan desktop and Allplan Cloud services. Three years after the release of an Allplan major version release that Allplan major version release reaches the status End of Service Life (EOSL) according to this policy.

This is the End of Life (EOL) of the applicable Allplan major version release. If an Allplan major version release is reaching this state, this version can’t be downloaded from our servers, replacement licence keys are no longer possible, the FAQs, manuals and other materials referring to this Allplan version are removed from our servers. It is no longer possible to open a ticket to this version anymore. Seven years after the release of an Allplan major version this Allplan major version release reaches the status End of Life (EOL) according to this policy.